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Can you deduce the level of efficiency which we all dreaded when visiting a government department?
2) It is certainly a mountain of problems which are caused by some inept officials whose duties seem perfunctory that the applications are piled so high. While some managed to get their applications for citizenship and PR approved without much hazels, others who are more qualified are made to wait and run around in circles.
3) Inefficiency breeds inefficiency.
With the mountain of boxes, it will be extremely difficult for the official to identify and extract the file of an applicant. In the event an applicant was to ask for the status of the application, the most probable answer will be: file sudah hilang. So, the frustrating cycle of application continues.
4) The storage of the documents seemed so haphazardly organized and devoid of a good storage system. Unless, the applicants’ information are stored in the computer data system, the mountain of problems will continue to escalate.
5) Why must it take a new PM and Minister to expedite the application process?
Does it mean the previous Minister has been sleeping on the job all this while?
It clearly shows that it is the political will of the government that drives the efficiency of the system, but only if they want to. What a pitiful and stupid way to progress.
6) The engagement of agents to deal with government officials to hasten and smoothen one’s job is already a culture. While the above picture explains part of the reason, the rest is up to the relevant authorities to identify the causes.
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